Refund policy
This page explains how order issues, damaged shipments, missing items, cancellations, and refund or replacement requests are handled.
Sales and order status
Orders are generally treated as final unless a different resolution is approved. Submitting an order does not automatically create a right to cancellation, return, refund, or replacement.
Damaged or incomplete orders
If an order arrives damaged, incomplete, or with an item issue, customers should contact support within 48 hours of marked delivery and include the order details needed for review.
Information required for review
To review a request, support may ask for the order number, shipping name, delivery details, photos of the package or items, and any other information reasonably needed to evaluate the issue.
Resolution options
If a request is approved, an appropriate resolution may be offered based on the situation, including replacement, store credit, partial credit, refund, or another corrective option.
Refund timing
If a refund is approved, processing time may vary depending on the payment method, payment provider, and financial institution involved in the transaction.
Order cancellations
Orders may only be canceled before fulfillment or shipping preparation has started. Once an order has entered processing, packing, fulfillment, or shipment preparation, cancellation may no longer be available.
Non-approved requests
Requests that are incomplete, submitted outside the stated review window, unsupported by available order information, or inconsistent with delivery and fulfillment records may not be approved.
Support contact
Customers should contact support as soon as possible when an order issue is discovered so the matter can be reviewed while shipping, delivery, and order records are still current and available.