Shipping policy
This page explains how order processing, shipping updates, delivery timing, and shipping-related support are handled for submitted orders.
Order processing
Orders are generally processed within 1 to 3 business days unless a different timeframe is posted on the site, shown during checkout, or affected by higher-than-normal order volume.
Shipping confirmation
Once an order has been packed and prepared for shipment, a shipping confirmation email may be sent with tracking information if tracking is available for the selected shipment.
Transit and delivery timing
Delivery timing can vary based on destination, carrier operations, weekends, holidays, weather conditions, and other shipping network delays outside normal processing control.
Address accuracy
Customers are responsible for entering a complete and accurate shipping address, email address, and contact information at checkout. Delays, returned packages, or failed delivery attempts caused by incorrect customer-submitted information may affect reshipment or replacement options.
Address changes after ordering
Please review the shipping address carefully before placing an order. Once an order enters fulfillment or has shipped, address changes may no longer be possible.
Marked as delivered
If a package is marked as delivered by the shipping carrier but is not immediately located, first check around the delivery location, confirm the address used at checkout, and contact the carrier when appropriate. Keep the order and tracking details available in case additional review is needed.
Shipping delays
Shipping dates and delivery estimates are provided as general guidance and are not guaranteed unless explicitly stated otherwise. Unexpected delays can occur during processing, handoff, carrier transit, or final delivery.
Order issues
Keep your order number, shipping details, and tracking information if a delivery issue occurs. Support instructions will be posted on the Contact page when support becomes available.