Shipping policy
This page explains how order processing, shipping updates, delivery timing, and shipping-related support are handled for submitted orders.
Order processing
Orders are generally processed within 1 to 3 business days unless a different timeframe is posted on the site, shown during checkout, or affected by higher-than-normal order volume.
Shipping confirmation
Once an order has been packed and prepared for shipment, a shipping confirmation email may be sent with tracking information if tracking is available for the selected shipment.
Transit and delivery timing
Delivery timing can vary based on destination, carrier operations, weekends, holidays, weather conditions, and other shipping network delays outside normal processing control.
Address accuracy
Customers are responsible for entering a complete and accurate shipping address, email address, and contact information at checkout. Delays, returned packages, or failed delivery attempts caused by incorrect customer-submitted information may affect reshipment or replacement options.
Address changes after ordering
If an order has not yet entered fulfillment, customers may contact support to request a shipping-address correction. After an order has been processed or shipped, address changes may not be possible.
Marked as delivered
If a package is marked as delivered by the shipping carrier but is not immediately located, customers should first check around the delivery location, confirm the address used at checkout, and contact the carrier when appropriate. Support requests for delivered-package issues may be reviewed on a case-by-case basis.
Shipping delays
Shipping dates and delivery estimates are provided as general guidance and are not guaranteed unless explicitly stated otherwise. Unexpected delays can occur during processing, handoff, carrier transit, or final delivery.
Support
For shipping-related questions, customers should contact support as soon as possible and include the order details needed for review. The business may evaluate shipment issues, address errors, and carrier-delivery concerns based on the available order and tracking information.